On behalf of the EUROCONTROL Member States, the EUROCONTROL Network Manager (NM) delivers integrated CNS/Navigation services to a wide range of ATM stakeholders and customers.

To make sure we’re meeting your expectations within the existing regulatory framework, we would like to invite you to participate in this online EUROCONTROL NM User Satisfaction Survey 2021 - iCNS Navigation Services.

The survey focuses on the services the EUROCONTROL NM provides in the domain of integrated CNS Navigation activities and support. It’s a large-scale survey that we only organise every 3 to 4 years, which makes it an important opportunity for the iCNS/Navigation community to share experience of working with us, and to express future expectations.

To optimise your time, the survey has been divided into the following Navigation services domains; you will only be asked questions on those domains which you have selected as corresponding to your area of expertise:

• NSG (Navigation Steering Group) and related activities including Navigation Infrastructure activities (Ground-based and Space-based systems).
• PBN ISG (PBN Implementation Support Group) and related activities;
• LATO/GBAS ISG (Landing and Take-Off/GBAS Implementation Support Group) and related activities
• PBN Portal
• NAV tools & support: DEMETER; GNI; AUGUR; CNS Dashboard; FAS DB; PBN Map; PEGASUS
• NAV Guidance materials/Handbooks

It should take you between 10 and 35 minutes, depending on the domains you select, to complete this survey. Once the full survey round is completed by all respondents, we will share the aggregated results with you through our various stakeholder and user groups.

The survey will be active until Tuesday 25 January 2022.

Thank you in advance for taking part and sharing your feedback – this survey is an important mechanism for us to listen to our stakeholders.

We look forward to hearing from you!  Start the survey now: